@conference {jose2017big,
	title = {Big data provenance and analytics in telecom contact centers},
	booktitle = {Region 10 Conference, TENCON 2017-2017 IEEE},
	year = {2017},
	note = {n/a},
	pages = {1573{\textendash}1578},
	publisher = {IEEE},
	organization = {IEEE},
	abstract = {n/a},
	author = {Binesh Jose and Ramanan, T Radha and SD MadhuKumar}
}
