@proceedings {5835,
	title = {Enhancing Contact Center Performance Using Cloud Computing: A Case Study on Telecom Contact Centers},
	journal = {Second International Conference on Internet of Things, Data and Cloud Computing  ( ICC{\textquoteright}17)},
	year = {2017},
	publisher = {ACM},
	address = {Cambridge University, United Kingdom},
	author = {Jose Binesh and SD MadhuKumar and Cuzzocrea Alfredo}
}
