@conference {jose2017big, title = {Big data provenance and analytics in telecom contact centers}, booktitle = {Region 10 Conference, TENCON 2017-2017 IEEE}, year = {2017}, note = {n/a}, pages = {1573{\textendash}1578}, publisher = {IEEE}, organization = {IEEE}, abstract = {n/a}, author = {Binesh Jose and Ramanan, T Radha and SD MadhuKumar} }